CONC@T | Customer Success Consulting

CONC@T | services @ customer success

virtual CCO @ customer success consulting

CONC@T is a leading customer success consulting group with state of-art automation, analytics tools and experienced service oriented professionals, We enable and curate a customized roadmap for your organization to help achieve a significant increase in customer satisfaction scores

virtual CCO @ customer success consulting

1. Customer & Market Research

Research & Benchmarking

2. Customer Life Cycle Management (B2B, B2C)

Customer lifecycle value

3. Know your customer (KYC)

Establish customer identity

4. Call Centre Setup & Operations

Customer helpdesk

5. Customer Relationship Management (CRM) Solutions

Automation enablement

6. Customer Loyalty, Engagement & Win back

Customer Segmentation

7. Retail Operations and Customer Experience

Store experience

8. Collection, Credit and Risk Analysis

Credit & Recovery

modes of customer experience

cyber security training

Team has vast experience in conducting OWASP* training for developers and technologists and cyber-security training for security agencies, government departments, educational institutions, and business organizations. Though all the organizations which store customer data and other important information require this training, it has a critical role in the following category of organizations.

Government Departments/ Agencies

Law Enforcement, Investigative Agencies, and agencies managing public utilities, urban planning, finance, transportation, healthcare at the national, regional, or local government level.

Critical Industries/ Businesses

Oil & Gas, Petroleum & Petrochem, Power, Automobiles, BFSI, E-Commerce, Utilities, Supermarkets, IT & ITES Companies, and Medium to Large Corporates in other sectors.

Education & Research Institutions

Universities, Medical Colleges, Technical Training Institutes, Research centers, Schools with large student bases.

ERP | coverage and modules | desktop & mobile app

Production & Operations

Raw Material Analysis & Plannnig
Production Planning & Control
Quality & Assurance Management

Procurement & Finance

Supply Chain Management
Finance

Sales Force & CRM

Sales Force Automation
Customer Relationship Management
After Sales Service & Support

HRMS

Human Relationship Management

Customer Relationship Management (CRM) Tool

1.

PRE SEED

▪ Start up owners
▪ Friends and family

2.

SEED

▪ Personal Savings
▪ Crowdfunding
▪ Grants
▪ Angel investors
▪ Bridge loans
▪ Incubators

3.

CRM - summarized

▪ Angel investors
▪ Venture capital
▪ Bank loans
▪ Crowdfunding
▪ Accelerators

4.

GROWTH

▪ Private Equity firms
▪ Hedge funds
▪ Last stage VC’s
▪ Management buy back
▪ IPO
▪ Merger & Acquisition

5.

EXIT

▪ Venture Capital
▪ Corporate Venture loans
▪ Bank loans
▪ Government loans

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Happy Customers

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Clients Satisfied

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Projects Done

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