Payroll and CRM Business Solutioning

One of CONCAT’s clients is a $2 Bn manufacturing MNC having their presence at multiple India locations. They were facing challenges in their blue-collar employee payment process, as their legacy system and processes ran for 20+ years. Their current team referred to their process as the most optimized one; however, their Head HR and Head IT disagreed. Thus they brought the CONCAT Consulting team on-board.

The team did a deep dive to understand the process by dividing their fundamental business requirement into a must-have, good to have and redundant category. They looked at the complete leave, attendance and payroll process. They mapped it with the new lean process by removing redundancy, introducing automation to reduce the payroll cycle time and attendance leakage by reducing the workforce effort.

Another CONCAT’s client is a $500 Mn manufacturing organization having its units at multiple India locations. They were having challenges in tracking the activities of their sales team. They already had an excel sheet based system to capture the productivity and track the customers but were still unable to do it. Due to the Covid impact, their IT budget was shrinking, so they could not think about any solution. CONCAT Consultants came on-board and understood the process and their needs, including constraints. They searched for the best option in the market to map their business needs. They implemented the entire process in 8 weeks. Now the Sales Head can track the team’s tasks, customers’ activities and is also able to achieve the business targets.