A Journey From Process Automation to The Robotic Process Automation
Around a couple of decades back, Lean and Six Sigma methodologies were being adopted significantly by many organizations outside automotive or manufacturing processes. Robotic Process Automation Services include plenty of things.
In early 2000, Lean and Six Sigma were the very prominent methodologies to bring process optimization, standardization, automation, removal of non-value-add, etc from the processes. Many of the BPOs, KPOs had thrived in early 2000 by adopting it as part of their DNA.
During that time, every Quality leader was focused on eliminating the non-value add, standardizing the processes, digitizing the India entry advisory companies, minimizing the risks, etc.
During this journey, we have seen a great improvement in process standardization, documentation and customer experience, and workflow automation.
It has given lots of activity consolidations at large organizations.
Though we have achieved productivity to a large extent, still repetition of the tasks remains an issue.
In the last some years, the focus has now shifted to use Robotic Process Automation (RPA). In traditional workflow automation, our focus was to automate the tasks and interfaces as per the given standard validation rule by the users and it is being automated by the software engineer.
However, in the contrast, RPA systems grow the action list itself by watching the user perform that task in the application, and then perform the automation by repeating those tasks directly in the GUI.
Earlier we had challenges in some of the areas where standard APIs were not available from the product provider but RPA has lower the barrier to the use of automation in products where the APIs are not available. Apart from this, it has also removed a barrier of in-depth technical understanding.
RPA can be automated by a person who has a better understanding of the processes than technology.
While earlier advancement was focused on process standardization, NVA elimination, now current advancements help in reducing the manual data entries, repetition of the tasks, and avoiding human error.
Planning of The RPA
RPA is not an overnight journey but a continuous process to identify the opportunities and keep engaging with the key stakeholders with the IT consulting services and delivering those improvements.
Benefits of The RPA
First and foremost, RPA helps in improving process efficiency. It helps in identifying some of the repetitive tasks and removes the human intervention resulting in the high-value work by the human resources.
While human resources may take some time to do the task, RPA completes similar tasks much faster, error-free, and helps in saving time, improve the SLAs.
Many manual tasks which were taking earlier weeks or months are now can be done in few hours. It helps in realizing the value quicker. It helps in cutting down human errors.
Once an organization is able to put the RPA in place, it can shift the precious management consulting firms and human resource manpower to do the high-end jobs resulting in a lot of savings, productivity, and impact to the bottom line of the firms.
How can we help?
Concat Team has identified this as one of the services to help our customers to identify the manual repetition tasks, helping in drawing the technology intervention, doing the change management. We help the Enterprises to draw a short-term, mid-term, and long-term roadmap and implementation of the same and virtual customer services.
Robotic Process Automation Services
Robotic process automation services (RPAS) permit you to automate recurring responsibilities with innovative software program bots. It allows for automating business processes like administrative responsibilities, billing, accounting, and lots more.
Frequently Asked Questions
What is Robotic Process Automation?
RPA systems develop the action list itself by watching the user perform that task in the application and then perform the automation by repeating those tasks directly in the GUI.
What is a Robotic Process Automation Example?
Any repetitive and time-consuming works. Like data entry, any process follows up, business validation done by the human being, etc.
How is RPA Different From Other Enterprise Automation Tools?
Other tools typically work in automating the backend integrations. But RPA works on the GUI and enables the same as the way human works but much faster and error-free.
How Does Robotic Process Automation Work?
RPA first learns from the human and starts copying the same. It will deliver a much faster and accurate way to complete time-consuming tasks faster without involving too much technology intervention.
What Are The Business Benefits of RPA?
RPA helps in improving process efficiency. It helps identify some of the repetitive tasks and removes the human intervention. It results from the high-value work by human resources. While human resources may take some time to do the task. RPA completes similar tasks much faster, error-free, and helps save time and improve the SLAs. Many manual tasks taking earlier weeks or months now can get done in a few hours. It helps in realizing the value quicker. It helps in cutting down human errors. These bots are very precise in doing the tasks. So tasks are free from human errors, resulting in reconciliation, audits, etc.