Call Center Setup
Whether small, medium-sized, or large, any company requires a call center setup for customer service or lead generation and collection & recovery agencies. It’s easy to set up a call center. Everything you’ll need is a headset, a reliable internet connection, and a desktop or laptop computer.
The thought of a call center setup might seem overwhelming for the uninitiated, but it is a necessary practice for your business growth. An impressive sixty-six percent of respondents still use their phones for seeking customer support, making it the most common channel among all age groups. That’s one of the reasons why call centers are still so important in creating a positive client experience.
Over the years, after working with numerous high-profile clients, Concators observed that the customers expect call center operators to be knowledgeable, helpful, and patient. Therefore, to foster client connections, your call center must maintain a high level of customer care at all times.
However, establishing one’s call center is a significant undertaking that demands meticulous planning and is not everyone’s cup of tea. Here is where expert call center setup consultants like Concators come to your rescue.
Who Are We?
Concators is a central B2B marketplace for cross-functional business consulting firms, consulting, and execution needs. We understand business and create custom solutions by combining proper strategy, executing partners, and technology while staying within a budget and a deadline. In addition, we control the entire delivery process, eliminating risk and liability while ensuring efficient and on-time delivery.
We guarantee transparency, trust, and devotion when you choose to work with us. Through our platform, we ensure that our clients get access to state-of-the-art facilities and comprehensive support. Moreover, our experienced team members help you understand how the call center setup process works.
How Can We Help?
The first step is to figure out why you need a new contact center, with a particular focus on your goals and objectives. It’s also a good idea to consider the channels your clients use and where you need to be to meet their needs. Our qualified professionals help you assess your business scenario and help you get the most out of your opportunities.
If you intend to relocate from your current location, establishing a new contact center might also be an opportunity to rethink your business strategy. Revaluating any offshore or outsourcing contracts might be of help.
Building your call center is a significant undertaking that demands meticulous preparation, and it’s easy to get sidetracked along the way. You must also choose the size of a contact center for your company to be successful. Then, you can base all your technology, recruitment, and office space depending on your needs.
Guessing how many staff you will need may leave you with a 50-seat office or paying for a much larger space that you do not need – both of these scenarios could end up costing you a lot of money in the long run. Whereas, working with Concators will help you get the best professional servicemen and top-notch call center facilities without breaking your company’s bank account.
Why Do Companies Need to Set Up a Call Center?
Firstly, one or more company objective is needed to design a call center. So you must make sure you know those objectives before you start. For example, if your company’s goal is to boost customer engagement and retention, implementing call center technology is a no-brainer.
Your specific business requirements will determine your primary objective.
If you manage a small business or a start-up, one of your primary goals might be to enhance lead generation, attract new consumers, or simplify payment and order processing.
If you’re in charge of a larger company, perhaps your primary goal should improve client happiness and overall support.
Inbound Client Inquiries Are Steadily Increasing?
Do you need qualified customer service agents to manage all your calls? If your answer is yes to this question, we strongly advise you to invest in a call center management team to ensure that the process runs smoothly and manages meticulously. Your current system will most likely be insufficient to handle the increased call volume, but a professional call center solution will undoubtedly be of great help!
Is Your Customer Service Department Becoming Overburdened?
Determine whether your company’s operations need the infrastructure of a call center. For example, if you see a rise in call abandonment, low customer engagement, and a shattered customer experience, you’ll require a call center setup.
Are You Having Trouble Generating Leads for Your Company?
Inbound marketing has proven to be a difficult way for many new firms to get leads. Manually contacting prospects via phone calls and emails is ineffective and labor-intensive. Hiring an external call center team is a good idea in such cases. Outbound call center teams allow you to mass dial prospects in a tailored manner, enhancing lead creation.
Getting Access to Professional Call Center Software
Telemarketing or telesales representatives make calls for sales, appointments, and other marketing purposes to promote products and services. Your call center should have an IVR (Interactive Voice Response) system and call recording capability if call volume increases.
Telemarketing necessitates the use of an outbound dialing system, such as a “Predictive Dialer” or “Auto Dialer,” which dials numbers from a list automatically. Depending on the amount of the data, you can store this list in an excel sheet or a CRM.
Through sophisticated features like CRM integration, call recording, real-time monitoring, and real-time business analytics, predictive dialing-based call center software boosts productive interactions, improves agent efficiency, and augments sales. But if you don’t have a call center set up already, things might get expensive. An external team will already have the required technological infrastructure and place your company can leverage in that scenario.
Concators can help you connect with the leading offshore contact center teams to enhance your business strategy and boost your business growth.
Advantages of Remote Call Center Setups
There are several advantages to establishing a call center with remote workers, including expanding your recruitment pool, minimizing business costs, and having more resource planning flexibility. Moreover, when you work with an expert call center establishment, the following benefits add up to the list:
Enhanced data security
Reliable cloud provider
Custom on-premise solution
Multilingual team players
At Concators, we ensure that our clients access the best-in-class technology and workforce solutions without draining a lot of money. As a result, call center setup cost in India is much lower than in any other country, and the volume of qualified human resources available is impressive.
Let Us Assist You
A call center must work very effectively because everything happens in real-time, and there is not much time to think about a response. Customers have higher expectations for phone assistance than any other channel, with almost half of them expecting a response in less than five minutes.
So you need only the best solutions to serve your customers adequately to enhance your brand positioning and value. At Concators, we help you achieve your business goals by fulfilling your professional requirements.
For any assistance you need, feel free to get in touch with us. We can help you develop an industry-grade call center setup proposal and also assist you in getting access to the right call center solutions provider you have been seeking.