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The shift to the home office due to the global pandemic has become a new norm for most of us. Employees are finding themselves thrown into the deep end of adapting work from home. We, as employees, need to find out how to make this transition an engaging one. Are we reaching the precipice of another significant world-shaping event, introducing a new era of human interaction?

In a post-COVID-19 workplace, the Training Industry must provide an excellent roadmap to help in this regard. The Training Process Framework organizes training functions and processes into four functional groups: administration, content, delivery and technology. Currently, it is to focus on technology.

Today training and development professionals are scrambling to adopt the new way of designed and delivered courses. They are also struggling to find a way to ease the instructors’ interaction with participants. Instructor-led training (ILT) has been a standard for so long that we saw a need to reskill, to become proficient with remote meetings and training platforms. While preparing a virtual training session, a trainer recognizes the need to incorporate more interaction by more question-and-answer sessions, engaging visual aids, videos, polls, and breakout sessions. These are essential to stay connected with participants. Today, modern trainers also keep in mind the need to provide regular breaks and avoid the distraction of being an “apologizer” every time the technology doesn’t cooperate. When instructors apologize for their unfamiliarity with the platform they are using, learners may start watching for mistakes and could miss the presentation’s substance. With ILT being possible, instructors offer more sessions to accommodate the smaller class numbers required for social distancing. They also have to change the way they position themselves in the classroom. Instructors can no longer approach students with close physical proximity, so they need to work to engage more in their training methods. Virtual training should always be direct and to the point to engage learners and keep their attention.